Shipping policy

Shipping Policy — Little Wattle House of Toys

Processing Time

All orders are processed within 1–3 business days. During peak periods, processing times may extend slightly, but we always work to dispatch your order as quickly as possible.


Shipping Methods & Delivery Timeframes

We offer the following delivery options:

  • Standard Shipping (Australia‑wide) Estimated delivery: 3–7 business days. Regional and rural areas may experience slightly longer timeframes.

  • Express Shipping (Australia‑wide) Estimated delivery: 1–3 business days, depending on your location.

Delivery estimates begin once your order has been dispatched.

Shipping Costs

Shipping rates are calculated at checkout based on your location and chosen delivery method.

Free Shipping: Orders over $150 qualify for free standard shipping.


International Shipping

We currently ship to selected international destinations. International delivery times vary by country and may be affected by customs processing. Additional duties, taxes, or import fees are the responsibility of the customer.


Order Tracking

All orders include a tracking number. You’ll receive tracking details via email once your order has been dispatched. Use this number to follow your parcel’s journey through the carrier’s website.


Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at admin@wattlenwickshoalhaven.com as soon as possible. We will work with the carrier to investigate and resolve the issue. Replacements or refunds will be assessed on a case‑by‑case basis.


P.O. Boxes & Remote Areas

We ship to P.O. Boxes and Parcel Lockers where supported by the carrier. Remote or rural locations may require additional delivery time.


Questions?

If you need help with your order or shipping options, reach out anytime — we’re here to make your experience smooth and joyful.